Refund policy
Effective September 7, 2026
Our Goal
We want you to get the right part the first time. If you are not sure a part fits, call 937-387-8140 or email sales@doosanliftparts.com with your truck's model and serial number before you order — checking first is free; a return is not.
Return Window
- Returns must be requested within 14 days of delivery.
- Requests after 14 days cannot be accepted.
Condition Requirements
- Parts must be new, uninstalled, and in their original, unopened manufacturer packaging.
- Parts that have been installed, used, modified, or damaged after delivery are not eligible for return.
- Parts returned in damaged or incomplete packaging may be refused or refunded at a reduced amount.
Items That Cannot Be Returned
The following are final sale and cannot be returned or cancelled once the order has been placed with the manufacturer or supplier:
- Parts priced under $50.00 — these are final sale.
- Special-order parts and parts that ship direct from the manufacturer or supplier.
- Made-to-order items and items priced on request ("call for price").
- Electrical and electronic components (controllers, sensors, switches, displays, wiring harnesses, and similar), because they cannot be verified as unused.
- Items cut to length or sold by the foot, including chain, hose, and cable.
- Opened gasket, seal, and repair kits, and paint.
- Fluids, chemicals, batteries, and other hazardous or consumable items once opened.
Before You Return a Part
Email sales@doosanliftparts.com or call 937-387-8140 with your order number and the part number you wish to return. We will issue a Return Merchandise Authorization (RMA) number and return instructions. Returns sent without an RMA, or to any address other than the one we give you, may be delayed or refused. The returned part must arrive within 14 days of the RMA being issued or the RMA expires.
Restocking Fee and Shipping
- A 35% restocking fee applies to all returns, including parts ordered in error.
- Original shipping charges are not refunded.
- Return shipping is your responsibility. Please pack the part securely and use a trackable, insured service; we are not responsible for returns lost or damaged in transit.
Cancellations
- Stock orders may be cancelled at no charge before they ship — call 937-387-8140 as soon as possible.
- Orders that have already shipped are treated as returns under this policy.
- Special orders cannot be cancelled once placed with the manufacturer or supplier (see "Items That Cannot Be Returned").
Damaged, Short, or Incorrect Shipments
If we shipped the wrong part, or your shipment arrives damaged or short, contact us within 2 business days of delivery (5 business days for concealed damage) and we will make it right at no cost to you. Note any visible damage or shortage on the carrier's delivery receipt before the driver leaves — a claim cannot be filed without it.
Refunds
Once the returned part is received and inspected, we will issue the refund, less the restocking fee and any applicable deductions, to your original payment method or, if you prefer, as store credit on your account. Please allow your bank or card issuer time to post the credit after it is issued.
Warranty Claims
Genuine manufacturer parts carry the manufacturer's warranty only. If you believe a part is defective, contact us with the order number, part number, and a description of the failure and we will guide you through the manufacturer's claim process. If the manufacturer verifies the defect, we will replace the part or refund it in full, including shipping, at our option. A part returned as defective that tests and inspects as working is treated as a standard return: the restocking fee applies, plus a $35.00 testing and handling fee, and return shipping to you is at your cost. No credit is given for parts damaged by improper installation, contamination, abuse, or modification.
Questions
Email sales@doosanliftparts.com or call 937-387-8140 with your order number and we will be happy to help.