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Shipping policy

Effective September 7, 2026

Where We Ship

We ship within the United States only. We do not ship internationally, and we do not ship to U.S. territories or to APO, FPO, or DPO addresses. Shipments to Alaska, Hawaii, and Puerto Rico are accepted, but checkout does not calculate shipping to those destinations. Every order to Alaska, Hawaii, or Puerto Rico is quoted individually after it is placed (see "Freight Quotes" below); the $2,000.00 free-shipping threshold does not apply to these destinations.

Shipping Rates

  • Orders of $2,000.00 or more ship free — parcel and truck-freight (LTL) orders within the contiguous 48 states. Free shipping covers everything on the order, including forks, tires, and other freight items.
  • Parcel orders under $2,000.00: shipping is calculated at checkout. You choose the UPS service you want at checkout: UPS Ground, UPS 3 Day Select, UPS 2nd Day Air, or UPS Next Day Air.
  • Expedited services (UPS 3 Day Select, UPS 2nd Day Air, and UPS Next Day Air) are charged as calculated at checkout on every order, including orders of $2,000.00 or more, and are available on parcel-only orders; orders that ship by truck freight cannot select them.
  • Items over 100 lb, orders over 300 lb, and items too large for parcel service ship by truck freight (LTL). On orders under $2,000.00, truck freight ships for a flat $249.00 to the contiguous 48 states. When an order contains both freight and parcel items, everything ships together on the pallet.
  • Alaska, Hawaii, and Puerto Rico: all orders, parcel and freight, ship at the quoted rate (see "Freight Quotes" below). The $2,000.00 free-shipping threshold does not apply to these destinations.
  • Orders below the $25.00 minimum cannot be placed.

Processing Times and Cutoffs

Business days are Monday through Friday, excluding U.S. holidays. Processing times run from the time the order is placed and paid, or, for freight-quote orders, from the time you approve the quote.

  • UPS Next Day Air, UPS 2nd Day Air, and UPS 3 Day Select: orders placed by 12:30 PM Eastern on a business day ship the same day; orders placed later ship the next business day.
  • UPS Ground: orders placed by 2:00 PM Eastern ship the same or next business day.
  • Truck-freight (LTL) orders: ship within 2–3 business days.
  • Free-shipping orders ($2,000.00 and over): ship within 5 business days.
  • Direct-ship items: some parts ship directly from the manufacturer or supplier. Their lead time is set by the manufacturer and is shown on the product page where available; it can be longer than the times above.

Delivery Estimates Are Not Guarantees

The delivery dates shown on product and cart pages are estimates based on the processing times above and typical carrier transit to your area. They are not guaranteed. Neither Next Lift nor UPS nor any freight carrier guarantees, enforces, or refunds based on any delivery commitment, including on Next Day Air and other expedited services. Weather, carrier volume, and manufacturer stock can all move a date.

Freight Quotes

All orders shipping to Alaska, Hawaii, or Puerto Rico, and any other order flagged at checkout as "Shipping Quote Required," are quoted after the order is placed. We confirm and pack the order first, then email you the shipping charge with the carrier and service options available (for example FedEx or UPS 2-day air); the order ships once you approve it. Quotes must be approved within 7 days of being issued or the order is cancelled and any card authorization is released.

Truck-Freight Deliveries

Truck freight is delivered to a commercial address with a loading dock or forklift unless liftgate service has been arranged. Residential delivery, liftgate, inside delivery, and appointment requirements may carry additional carrier charges and should be requested before the order ships. Someone must be present to sign for a freight delivery. Inspect the shipment and note any damage or shortage on the carrier's delivery receipt before signing; a claim cannot be filed without that notation.

Damage, Loss, and Shortages

Report visible damage or shortages within 2 business days of delivery and concealed damage within 5 business days, with photos of the packaging and the part, to sales@doosanliftparts.com. We will file the carrier claim and replace or credit the affected items.

Wholesale Accounts

Registered wholesale accounts we have approved may ship on their own UPS account instead of ours. Contact us to set this up; it applies to parcel shipments only.

Questions

Email sales@doosanliftparts.com or call 937-387-8140 with any shipping questions.